For Africa’s Fast-Scaling eCom Brands

Email Marketing Built Around Retention

Email Marketing
Built Around Retention

Increase profit, grow AOV & LTV with $0 in extra ad spend.

Increase profit, grow AOV & LTV with $0 in extra ad spend.

Emails designed to retain and convert.

Emails designed to retain and convert.

Emails designed to retain and convert.

What We Do

Retention Strategy

We map how customers move through your brand, then use those insights to shape flows, campaigns, and lifecycle communication around repeat purchases.

Email Automations & Flows

We build flows that trigger based on customer behaviour, from welcome and abandoned cart to post-purchase and winback. Each one is designed to move customers toward repeat purchases over time.

Email Campaigns/Newsletters

Email Campaigns

Campaigns are planned intentionally around your brand, products, and customer journey, not sent randomly. We manage ongoing sending to keep your brand present between purchases.

List Growth

We set up and optimise pop-ups designed to capture high-intent visitors before they leave your site, helping grow an audience your brand can consistently reach directly.

Customer Segmentation

Customers are segmented based on behaviour, engagement, and purchase history, so each group receives communication relevant to where they are in their journey.

Full Management

We manage the full retention side of your email channel, from setup and strategy to campaigns, flows, deliverability, reporting, and ongoing optimisation.

Our Process

01.

Audit

Audit

We review your flows, campaigns, deliverability, and customer lifecycle to identify gaps, missed opportunities, and areas for improvement.

We review your flows, campaigns, deliverability, and customer lifecycle to identify gaps, missed opportunities, and areas for improvement.

02.

Build

Build

We build or restructure your retention channel, putting the right foundations, flows, and campaigns in place.

We build or restructure your retention channel, putting the right foundations, flows, and campaigns in place.

03.

Run & Optimise

Run & Optimise

We manage, test, and refine continuously while monitoring deliverability, engagement, and overall performance as your brand grows.

We test and refine continuously, while monitoring deliverability and health

to keep performance stable as

you scale.

Case Studies

A look into how we’ve helped growing African eCommerce brands build stronger retention through flows, campaigns, segmentation, and lifecycle management.

A look into how we’ve helped growing African eCommerce brands build stronger retention through flows, campaigns, segmentation, and lifecycle management.

#1

#2

From inconsistent campaigns to a structured retention channel for a clothing brand

Building a retention channel from scratch for a scaling clothing brand

From inconsistent sends to structured retention for a clothing brand

Building a retention channel from scratch for a scaling clothing brand

This clothing brand was already generating steady sales, but email was being used inconsistently and contributing very little to overall revenue.


We rebuilt the account around a more structured campaign strategy, tighter segmentation, and lifecycle flows that supported repeat purchases without relying on constant discounts.


Within months, email became one of the brand’s strongest revenue channels, consistently driving a significant share of total store revenue month after month.

This clothing brand was already generating steady sales, but email was being used inconsistently and contributing very little to overall revenue.

We rebuilt the account around a more structured campaign strategy, tighter segmentation, and lifecycle flows that supported repeat purchases without relying on constant discounts.

Within months, email became one of the brand’s strongest revenue channels, consistently driving a significant share of total store revenue month after month.

This clothing brand was already generating steady sales, but email was being used inconsistently and contributing very little to overall revenue.


We rebuilt the account around a more structured campaign strategy, tighter segmentation, and lifecycle flows that supported repeat purchases without relying on constant discounts.


Within months, email became one of the brand’s strongest revenue channels, consistently driving a significant share of total store revenue month after month.

Results:

  • 39% Increase in Flow Revenue

  • 13% Increase in Average Order Value

  • $8.2k+ Generated Through Campaigns

Results:

  • 39% Increase in Flow Revenue

  • 13% Increase in Average Order Value

  • $8.2k+ Generated Through Campaigns

In November 2025 alone, email generated 58% of the brand’s total Shopify revenue.

In November 2025 alone, email generated 58% of the brand’s total Shopify revenue.

Results:

  • 39% Increase in Flow Revenue

  • 13% Increase in Average Order Value

  • $8.2k+ Generated Through Campaigns

In November 2025 alone, email generated 57.69% of the brand’s total Shopify revenue.

In November 2025 alone, email generated 58% of the brand’s total Shopify revenue.

Throughout Q1, 2026, email consistently generated over 35% of the brand’s total Shopify revenue.

Results:

  • 43% Email Attributed Revenue

  • 186% Increase in Email Sign-up Rate

  • 9% Increase in Repeat Purchase Rate

This clothing brand had growing demand and steady customer acquisition, but no real email retention structure in place. Email marketing was barely being used, leaving repeat purchases and customer follow-up largely untapped.

We built the brand’s retention channel from the ground up, implementing lifecycle flows, list growth structure, customer segmentation, and a consistent campaign cadence designed to support long-term customer retention.

As the account matured, automated flows became a major revenue driver, helping the brand generate repeat purchases beyond the first order.

This clothing brand had growing demand and steady customer acquisition, but no real email retention structure in place. Email marketing was barely being used, leaving repeat purchases and customer follow-up largely untapped.


We built the brand’s retention channel from the ground up, implementing lifecycle flows, list growth structure, customer segmentation, and a consistent campaign cadence designed to support long-term customer retention.


As the account matured, automated flows became a major revenue driver, helping the brand generate repeat purchases beyond the first order.

Results:


  • 43% Email Attributed Revenue

  • 186% Increase in Email Sign-up Rate

  • 13% Increase in Repeat Purchase Rate

Throughout Q1, 2026, email consistently generated over 35% of the brand’s total Shopify revenue.

This clothing brand had growing demand and steady customer acquisition, but no real email retention structure in place. Email marketing was barely being used, leaving repeat purchases and customer follow-up largely untapped.


We built the brand’s retention channel from the ground up, implementing lifecycle flows, list growth structure, customer segmentation, and a consistent campaign cadence designed to support long-term customer retention.


As the account matured, automated flows became a major revenue driver, helping the brand generate repeat purchases beyond the first order.

Results:

  • 43% Email Attributed Revenue

  • 186% Increase in Email Sign-up Rate

  • 9% Increase in Repeat Purchase Rate

Throughout Q1, 2026, email consistently generated over 35% of the brand’s total Shopify revenue.

What’s included

Your retention channel managed end-to-end, from strategy and setup to campaigns, flows, deliverability, reporting, and ongoing optimisation.

  1. Copywriting

  2. On-brand design

  3. Ongoing optimization

  4. Lifecycle management

  5. ZPD collection and usage

FAQs

  1. What exactly do you handle?

    Flows, campaigns, lifecycle management, deliverability, segmentation, reporting, and ongoing optimisation. Everything needed to properly manage retention for your brand.

    Do you work with small brands?

    We work with fast-scaling African brands serious about retaining the customers their ads acquire.

    Is this a one-time setup or ongoing?

    Both. We handle one-time setups and ongoing management depending on what you need.

    How do we get started?

    We get on a call, review your current setup, identify gaps across retention, and map out the right direction before moving into execution.

    Do we keep everything built?

    Yes. Everything remains in your account and under your control.