For Africa’s Fast-Scaling eCom Brands

Email Marketing Structured For Retention

Email Marketing
Structured For Retention

Grow AOV, LTV & repeat purchases without increasing ad spend.

Grow AOV, LTV & repeat purchases without increasing ad spend.

Emails built to retain and convert.

Emails built to retain and convert.

Emails built to retain and convert.

What We Do

We help African eCom brands drive repeat purchases, retain more customers,
and improve long-term brand recall with emails through:

We help African eCom brands drive repeat purchases, retain more customers,
and improve long-term brand recall with emails through:

Retention Strategy

We map how customers move through your brand, then shape campaigns and flows around why people buy, what keeps them engaged, and what brings them back.

Email Automations & Flows

These flows trigger based on customer behaviour, from welcome to abandoned cart, winback & more. Each is designed to guide customers towards conversion.

Email Campaign Strategy

Campaigns are planned intentionally around your brand, products, and customer journey. They keep you relevant, remembered, and buying-worthy between purchases.

List Growth & Email Capture

Visitors shouldn’t leave your site without becoming owned audience. We set up pop-ups that turn more of your traffic into subscribers, repeat customers, and future purchases.

Customer Segmentation

Customers are segmented based on behaviour, engagement, and purchase history, Each segment receives emails relevant to where they are in their journey.

Lifecycle Management

Your email & retention channel is managed end-to-end through constant optimisation, AB testing, maintenance and new strategy rollouts.

The Process

01.

Audit

Audit

We review your setup - flows, campaigns, deliverability, and identify lifecycle gaps, missed opportunities, and what may be holding retention back.

We review your flows, campaigns, deliverability, and customer lifecycle to identify gaps, missed opportunities, & what may be holding retention back.

02.

Build

Build

We then restructure or build a new foundation, layering in flows, campaigns,
and every strategy needed to support
long-term customer retention.

We then restructure or build a new foundation, layering in flows, campaigns,
and every strategy needed to support repeat purchases over time.

We then restructure or build a new foundation, layering in campaigns, flows, and every strategy needed to support long-term customer retention.

03.

Optimise

Optimise

After the build, we fully manage your channel, constantly testing, refining, optimising and improving the
foundation already laid.

After the build, we fully manage your channel, constantly testing, refining, optimising and improving the
foundation already laid.

Case Studies

We’ve helped scaling African eCommerce brands improve retention, drive repeat purchases, and build stronger customer value through email.

We’ve helped scaling African eCommerce brands build stronger retention through flows, campaigns, segmentation, and lifecycle management.

#1

#2

Turning email into a meaningful revenue channel for a growing clothing brand
Building the retention infrastructure behind a growing clothing brand

Turning email into a meaningful revenue channel for a growing clothing brand


Building the retention infrastructure behind a growing clothing brand

This clothing brand was already generating steady sales, but email was being used inconsistently and contributing little to overall store revenue.


The account was rebuilt around stronger campaign planning, tighter segmentation, and lifecycle flows designed to support repeat purchases without relying on constant discounts.


Within months, email was contributing a far larger share of total store revenue, with flows and campaigns consistently driving repeat purchases month after month.

This clothing brand was already generating steady sales, but email was being used inconsistently and contributing little to overall store revenue.

The account was rebuilt around stronger campaign planning, tighter segmentation, and lifecycle flows designed to support repeat purchases without relying on constant discounts.

Within months, email was contributing a far larger share of total store revenue, with flows and campaigns consistently driving repeat purchases month after month.

This clothing brand was already generating steady sales, but email was being used inconsistently and contributing little to overall store revenue.


The account was rebuilt around stronger campaign planning, tighter segmentation, and lifecycle flows designed to support repeat purchases without relying on constant discounts.


Within months, email was contributing a far larger share of total store revenue, with flows and campaigns consistently driving repeat purchases month after month.

Results:

  • 39% Increase in Flow Revenue

  • $8.2k+ Generated Through Campaigns

  • 58% Of Store Revenue Attributed To Email

Results:

  • 39% Increase in Flow Revenue

  • $8.2k+ Generated Through Campaigns

  • 58% Of Store Revenue Attributed To Email

Email became a consistent driver of repeat purchases, helping the brand rely less on constant acquisition and discounts over time.

Email became a consistent driver of repeat purchases, helping the brand rely less on constant acquisition and discounts over time.

Results:

  • 39% Increase in Flow Revenue

  • $8.2k+ Generated Through Campaigns

  • 58% Of Store Revenue Attributed To Email

In November 2025 alone, email generated 57.69% of the brand’s total Shopify revenue.

Email became a consistent driver of repeat purchases, helping the brand rely less on constant acquisition and discounts over time.

Throughout Q1, 2026, email consistently generated over 39% of the brand’s total Shopify revenue.

Results:

  • 43% Email Attributed Revenue

  • 186% Growth in Email Sign-Ups

  • 9% Increase in Repeat Purchase Rate

This clothing brand had growing demand and steady customer acquisition, but little email retention structure in place. Repeat purchases and post-purchase engagement were largely untapped.

Lifecycle flows, segmentation, and list growth were introduced to support repeat purchases and give the brand a stronger retention foundation as it scaled.

As the account matured, automated flows became a consistent source of repeat purchases, helping drive revenue beyond
the first order.

This clothing brand had growing demand and steady customer acquisition, but little email retention structure in place. Repeat purchases and post-purchase engagement were largely untapped.


Lifecycle flows, segmentation, and list growth were introduced to support repeat purchases and give the brand a stronger retention foundation as it scaled.


As the account matured, automated flows became a consistent source of repeat purchases, helping drive revenue beyond the first order.

Results:


  • 43% Email Attributed Revenue

  • 186% Growth in Email Sign-Ups

  • 9% Increase in Repeat Purchase Rate

Throughout Q1, 2026, email consistently generated over 39% of the brand’s total Shopify revenue.

This clothing brand had growing demand and steady customer acquisition, but little email retention structure in place. Repeat purchases and post-purchase engagement were largely untapped.


Lifecycle flows, segmentation, and list growth were introduced to support repeat purchases and give the brand a stronger retention foundation as it scaled.


As the account matured, automated flows became a consistent source of repeat purchases, helping drive revenue beyond the first order.

Results:

  • 43% Email Attributed Revenue

  • 186% Growth in Email Sign-Ups

  • 9% Increase in Repeat Purchase Rate

Throughout Q1, 2026, email consistently generated over 39% of the brand’s total Shopify revenue.

What’s included

Customers stay connected to your brand through emails and we manage every part of making that happen. We handle:

Customers stay connected to your brand through emails and we manage every part
of making that happen. We handle:

  1. Copywriting

  2. On-brand design

  3. Ongoing optimisation

  4. Lifecycle management

  5. ZPD collection and usage

FAQs

What exactly do you handle?

Everything needed to manage retention properly for your brand, from flows and campaigns to segmentation, deliverability, reporting, and ongoing optimisation. Our goal is to keep customers buying, engaged, and buying.

Do you work with small brands?

We primarily work with scaling African eCommerce brands already generating steady sales and looking to build stronger customer retention beyond paid acquisition.

Is this a one-time setup or ongoing?

Both. Some brands need foundational setup work, while others need ongoing retention management across campaigns, flows, testing, and optimisation as they scale.

How do we get started?

We start with a review of your current setup, customer journey, and retention gaps, then map out what needs to be fixed, improved, or built before execution begins.

Do we keep everything built?

Yes. Everything stays in your account and under your control, including flows, campaigns, assets, data, and platform access.