For Africa’s Fast-Scaling eCom Brands

Make Every Customer
Worth More

Grow AOV, LTV, and repeat purchases without increasing ad spend.

Grow AOV, LTV, and repeat purchases without increasing ad spend.

Emails built to convert.

Emails built to convert.

Emails built to convert.

How We Do It

We help African eCom brands turn one-time buyers into repeat customers, mainly through email, backed by WhatsApp and SMS where it counts:

We help African eCom brands turn
one-time buyers into repeat customers, mainly through email, backed by WhatsApp and SMS where it counts:

Retention Strategy

We map how customers move through your brand. Then build campaigns and flows around why they buy, what keeps them engaged, and what brings them back.

Automations & Flows

Flows trigger on customer behaviour. Welcome, abandoned cart, winback, and more, each built to move customers toward conversion.

Flows trigger on customer behaviour. Welcome, abandoned cart, winback,
and more, each built to move customers toward conversion.

Campaign Strategy

Campaigns are planned around your brand, your products, and where customers are in their journey. They keep you relevant and buying-worthy between purchases.

List Growth & Email Capture

Visitors shouldn't leave your site without becoming an owned audience. We set up forms that turns traffic into subscribers, and subscribers into repeat customers.

Visitors shouldn't leave your site without becoming an owned audience.
We set up forms that turns traffic into subscribers, and subscribers into repeat customers.

Customer Segmentation

Customers are segmented by behaviour, engagement, and purchase history. Each segment gets emails designed for where they are in their journey.

Lifecycle Management

Your retention channel is managed end to end. Constant optimisation, testing, and new strategies as your brand scales.

The Process

01.

Audit

Audit

We review your flows, campaigns, deliverability, and customer lifecycle, then map what's holding retention back.

We review your flows, campaigns, deliverability, and customer lifecycle, then map what's holding retention back.

02.

Build

Build

We rebuild the foundation: campaigns, flows, and every strategy needed to turn first purchases into repeat ones.

We rebuild the foundation: campaigns, flows, and every strategy needed to turn first purchases into repeat ones.

03.

Optimise

Optimise

After the build, we manage the channel full time, testing and refining what we've built as your brand grows.

After the build, we manage the

channel full time, testing and refining what we've built as your brand grows.

Case Studies

We’ve helped scaling African eCom brands improve retention through campaigns, flows, segmentation, and lifecycle management.

We’ve helped scaling African eCom brands improve retention through campaigns, flows, segmentation, and lifecycle management.

#1

#2

Turning email into a meaningful revenue channel for a growing clothing brand
Building the retention infrastructure behind a growing clothing brand

Turning email into a meaningful revenue channel for a growing clothing brand


Building the retention infrastructure behind a growing clothing brand

This clothing brand was already generating steady sales, but email was being used inconsistently and contributing little to overall store revenue.


The account was rebuilt around stronger campaign planning, tighter segmentation, and lifecycle flows designed to support repeat purchases without relying on constant discounts.


Within months, email was contributing a far larger share of total store revenue, with flows and campaigns consistently driving repeat purchases month after month.

This clothing brand was already generating steady sales, but email was being used inconsistently and contributing little to overall store revenue.

The account was rebuilt around stronger campaign planning, tighter segmentation, and lifecycle flows designed to support repeat purchases without relying on constant discounts.

Within months, email was contributing a far larger share of total store revenue, with flows and campaigns consistently driving repeat purchases month after month.

This clothing brand was already generating steady sales, but email was being used inconsistently and contributing little to overall store revenue.


The account was rebuilt around stronger campaign planning, tighter segmentation, and lifecycle flows designed to support repeat purchases without relying on constant discounts.


Within months, email was contributing a far larger share of total store revenue, with flows and campaigns consistently driving repeat purchases month after month.

Results:

  • 39% Increase in Flow Revenue

  • $8.2k+ Generated Through Campaigns

  • 58% Of Store Revenue Attributed To Email

Results:

  • 39% Increase in Flow Revenue

  • $8.2k+ Generated Through Campaigns

  • 58% Of Store Revenue Attributed To Email

Email became a consistent driver of repeat purchases, helping the brand rely less on constant acquisition and discounts over time.

Email became a consistent driver of repeat purchases, helping the brand rely less on constant acquisition and discounts over time.

Results:

  • 39% Increase in Flow Revenue

  • $8.2k+ Generated Through Campaigns

  • 58% Of Store Revenue Attributed To Email

In November 2025 alone, email generated 57.69% of the brand’s total Shopify revenue.

Email became a consistent driver of repeat purchases, helping the brand rely less on constant acquisition and discounts over time.

Throughout Q1, 2026, email consistently generated over 39% of the brand’s total Shopify revenue.

This clothing brand had growing demand and steady customer acquisition, but little email retention structure in place. Repeat purchases and post-purchase engagement were largely untapped.

Lifecycle flows, segmentation, and list growth were introduced to support repeat purchases and give the brand a stronger retention foundation as it scaled.

As the account matured, automated flows became a consistent source of repeat purchases, helping drive revenue beyond
the first order.

This clothing brand had growing demand and steady customer acquisition, but little email retention structure in place. Repeat purchases and post-purchase engagement were largely untapped.


Lifecycle flows, segmentation, and list growth were introduced to support repeat purchases and give the brand a stronger retention foundation as it scaled.


As the account matured, automated flows became a consistent source of repeat purchases, helping drive revenue beyond the first order.

Throughout Q1, 2026, email consistently generated over 39% of the brand’s total Shopify revenue.

This clothing brand had growing demand and steady customer acquisition, but little email retention structure in place. Repeat purchases and post-purchase engagement were largely untapped.


Lifecycle flows, segmentation, and list growth were introduced to support repeat purchases and give the brand a stronger retention foundation as it scaled.


As the account matured, automated flows became a consistent source of repeat purchases, helping drive revenue beyond the first order.

Throughout Q1, 2026, email consistently generated over 39% of the brand’s total Shopify revenue.

Results:

  • 43% Email Attributed Revenue

  • 186% Growth in Email Sign-Ups in 60 days.

  • 9% Increase in Repeat Purchase Rate

Results:

  • 43% Email Attributed Revenue

  • 186% Growth in Email Sign-Ups in 60 days.

  • 9% Increase in Repeat Purchase Rate

What’s included

You get one team owning every part of retention.
We handle:

You get one team owning every part
of retention. We handle:

You get one team owning every part of retention. We handle:

  1. Copywriting

  2. On-brand design

  3. Ongoing optimisation

  4. Lifecycle management

  5. ZPD collection and usage

FAQs

What exactly do you handle?

Everything needed to manage retention properly for your brand: flows, campaigns, segmentation, deliverability, reporting, and ongoing optimisation. Our role is to keep customers engaged and buying.

Do you work with small brands?

We work with scaling African eCommerce brands that already have steady sales and want to retain more customers.

Is this a one-time setup or ongoing?

Both. Some brands need the foundation built. Others need ongoing management across campaigns, flows, testing, and optimisation as they scale.

How do we get started?

We start with a review of your setup, customer journey, and retention gaps. Then we map what needs to be fixed, improved, or built before execution begins.

Do we keep everything built?

Yes. Everything stays in your account and under your control, including flows, campaigns, assets, data, and platform access.